Drive customer engagement as a Customer Success Associate at Traction Complete, ideally located in Vancouver Lower Mainland. Use your skills to onboard clients and foster strong, long-term relationships.
In this exciting role, you’ll guide SMB and mid-market customers through their journey, from onboarding to maximizing product utilization. Your ability to listen and solve issues will be essential in effectively addressing customer challenges. You'll also collaborate across teams to provide feedback that shapes future product development.
Key Responsibilities:
• Welcome customers, ensuring smooth onboarding experiences
• Maintain ongoing relationships and address needs proactively
• Monitor adoption metrics and customer satisfaction
• Perform regular check-ins to discuss progress
• Document customer insights for internal use
Requirements:
• 1-2 years of experience in customer service or success
• Excellent communication and active-listening skills
• Str...