Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS165, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide hands-on support for enterprise network operations, including continuous monitoring, triage, dispatch, and restoration activities to maintain 24x7x365 service levels.
- Perform routing and switching troubleshooting across LAN, WAN, wireless, and external connectivity environments supporting voice, video (VTC), and data services.
- Respond to and resolve network incidents, including coordinating restoration activities for multiple simultaneous failures in large-scale environments.
- Execute break-fix support, provisioning, and service request fulfillment for network infrastructure components.
- Support proactive network monitoring and performance management to identify and address potential issues before service disruption occurs.
- Coordinate with Network Architects...