You As a Jr. Product Support Specialist Will

Responsibilities

• Serve as the primary point of contact for customer support inquiries and troubleshooting.
• Work closely with our supply chain partners to ensure smooth onboarding of new users.
• Provide ongoing product demos and support to users, promoting adoption and engagement.
• Collaborate with the product team to relay customer feedback, identify recurring issues, and contribute to product improvements.
• Maintain internal documentation and knowledge bases to support customer and team self‑service.
• Serve as the main point of contact for troubleshooting and resolving technical issues related to the product.
• Document and escalate complex issues to the appropriate teams for resolution.
• Work with the QA, Support, Training and Product team to ensure continuous improvement of the solutions.
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