Technis is an innovative technology company specializing in smart sensor data and advanced analytics to optimize building performance.

In a context of growth and structuring of our Customer activities, we are looking for a Customer Support Specialist to strengthen the team and take on key responsibilities at the interface between Support and Product.

This role plays a central part in the customer experience, the quality of service delivered, and the feedback loop with internal teams.

The position is based in Paris or Sophia Antipolis, in friendly and welcoming offices!

Tasks

Key Responsibilities

SUPPORT

• Handle Level 1 support through HubSpot and Aircall


• Ensure proper follow-up and resolution of customer requests


• Manage technical escalations in coordination with technical and operational teams


• Proactive management of disconnection alerts for our installations


• ...