Step into the role of Junior ERP Support Specialist at EMCO Corporation in Canada and kick-start your IT career. You will be instrumental in providing essential ERP support and enhancing user experiences.
Reporting to the ERP Support Team Lead, your responsibilities will include managing support inquiries and ensuring compliance with service levels. You'll gain hands-on experience with Emco’s ITSM platform to track and resolve issues, and develop a deep understanding of business processes within the ERP system.
Key Responsibilities:
• Offer technical and functional ERP support to users
• Document support requests in the ITSM tool
• Communicate effectively regarding issue resolution
• Track service desk incidents and prioritize tasks
• Collaborate with team members for support resolution
Requirements:
• Degree or diploma in Information Technology or similar field
• At least 2 years in application support or analysis
• Experience with ITSM tools is a plus...