Job Purpose:

The Inside Sales role is part of Jolera’s sales team, focusing on the ongoing management of B2B clients and the monitoring of recurring order processes. This role contributes directly to the customer experience and the operational efficiency of the sales department, serving as a gateway to a career in technology sales and managed services.


Key Responsibilities:

• Manage a portfolio of active clients (B2B), ensuring regular and proactive follow-up

• Process and monitor recurring purchase orders end-to-end

• Ensure clients have visibility of order status, communicating clearly and in a timely manner

• Liaise with internal teams (sales, operations, logistics) to resolve issues

• Ensure a smooth and professional customer experience at all touchpoints

• Record and keep customer and process information up to date in the CRM

• Identify opportunities for improvement in customer service processes ...