Elevate your troubleshooting skills as a Junior Tier 2 Application Support Engineer with Serco. Focus on advanced issue resolution for enterprise applications in a Canada-based role.
In this key position, you will act as the escalation point from Tier 1, ensuring optimal system performance and issue management. Your responsibilities will include performing root cause analysis, utilizing troubleshooting techniques for web-based applications, and coordinating with various teams to resolve complex incidents. This role requires strong analytical skills and experience with ticketing tools.
Key Responsibilities:
• Perform troubleshooting and root cause analysis for application issues
• Act as an escalation contact for Tier 1 tickets
• Analyze logs, APIs, and databases to diagnose issues
• Maintain ticket ownership while adhering to SLAs
• Document incidents and contribute to continuous improvement
Requirements:
• Bachelor's degree in IT or Computer Science
• 1...