Junior/Middle Client Support Specialist ID73386

Full time | AgileEngine | Argentina

ABOUT THE ROLE

We are looking for a Client Support Specialist to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing. You will develop expert‑level knowledge of the platform to efficiently resolve client issues, maintain accurate support records, and serve as a client advocate in cross‑functional escalations. The role is ideal for someone with SaaS, higher education, or EdTech experience who thrives in a fast‑paced, self‑directed environment.

WHAT YOU WILL DO

• Deliver outstanding support to assessment clients through email, ticket updates, and virtual conferencing;
• Create and maintain strong client relationships;
• Gain expert‑level knowledge of the assessment platform to efficiently and effectively solve ...