Junior/Middle Client Support Specialist ID73386

Full time | AgileEngine | Colombia

Posted On 06/25/2026

Job Information

City: Bucaramanga

State/Province: Santander

Postal:

Department: IT Services

Job Description

ABOUT THE ROLE

We are looking for a Client Support Specialist to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing. You will develop expert-level knowledge of the platform to efficiently resolve client issues, maintain accurate support records, and serve as a client advocate in cross‑functional escalations. The role is ideal for someone with SaaS, higher education, or EdTech experience who thrives in a fast‑paced, self‑directed environment.

WHAT YOU WILL DO

• Deliver outstanding support to assessment clients through email, ticket upd...