The Key Strategic Account Quality Leader is responsible for managing and strengthening relationships with the company's most important clients to ensure their satisfaction and long-term success. Also, to monitor the performance of Vertiv offers on the customer premises, and help coordinating the resolution of complex issues to maximize client value and drive revenue growth.

Responsibilities and Measurement Criteria with Time investment Needed on Each: 

• Monitor day to day issues related to key strategic account projects. Monitor their respective non-conformance tool.


• Drive proper BUGs resolution on a daily basis.


• Conduct proper RCA of issues identified on key strategic account projects projects,following 8D methodology.


• Daily reporting of quality performance for key strategic account projects projects.


• Support plant quality managers in driving RCA following 8D methodology for key s...