Join KitchenAid as a Field Service Manager, focusing on high-quality appliance repairs. This bilingual position in Mississauga involves managing service provider networks and driving operational improvements.
You'll play an essential role on the KitchenAid Small Appliance Team, overseeing quality control, factory relations, and service provider performance. Your insights into service trends will shape recommendations that enhance customer experiences and operational efficiency while fostering cross-functional partnerships.
Key Responsibilities:
• Analyze performance data for actionable recommendations
• Manage onboarding and evaluate service center effectiveness
• Collaborate with manufacturing for quality feedback
• Ensure communication of updates to internal and external partners
• Oversee spare parts and logistics planning
Requirements:
• Post-secondary education or equivalent experience
• 4-6 years in field service or quality assurance
• Proficiency...