Step into an L1 Production Support Engineer role with a global banking client in Toronto, Canada. This hybrid position focuses on incident management, application support, and operational processes.
The chosen candidate will be part of the Equities Support organization, offering crucial operational support for risk and market data platforms specifically for the Hong Kong market. With responsibilities including monitoring Equities applications and troubleshooting incidents, the ideal applicant will thrive in high-pressure environments and demonstrate strong analytical skills.
Key Responsibilities:
• Monitor and support Equities and Risk applications
• Perform first-line investigation and triage of incidents
• Support overnight risk/pricing computations
• Analyze logs and workflows to identify root causes
• Collaborate with traders and support teams across regions
Requirements:
• 2–5 years in Application or Production Support
• Understanding of Java-based ap...