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L1 Support Engineer (Bridge) COL, Remote

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Get Bridge
📍 colombia, Colombia
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Location colombia
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Posted June 03, 2026
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Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

What you will be doing

:
  • Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
  • Impersonate the Yoda voice during down time.
  • When working tickets:
  • Validate and clarify the issue reported
  • Answer how-to questions
  • Fix end-user issues that are resolvable through the Bridge user interface
  • Replicate, troubleshoot, and describe simple bugs
  • Keep thorough, clear, and complete records in the ticketing system of all actions taken
  • Escalate tickets not resolvable at the L1 level to the L2 Support team
  • Levitate desk chair across the room.
  • Be friendly, efficient, and dependable, and always provide timely updates to users
  • When assigned, create documentation of Support processes
  • Perform other duties as assigned by s...

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    📍 Location Details

    🌆
    City
    colombia
    🗺️
    Country
    Colombia
    🚗
    Commute
    Local Area

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