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L1 Support Engineer

🏢
The Recruitment Company
📍 Ireland, Ireland
📍
Location Ireland
📅
Posted July 02, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Your Responsabilities:

  • Manage all Incidents and service requests within SLA

  • Log Incidents and Requests accurately in the PSA Tool (Autotask)

  • Resolve technical problems with software applications or network systems

  • Record all actions, updates and time in a clear and concise way in the PSA Tool (Autotask)

  • Ensure call handling/quality, ticket management/quality, resolution of issues meet the required standards

  • Escalate incidents to higher level when unable to resolve

  • Create new/update existing Knowledge Articles within documentation platform (ITGlue)

  • Assist with Problem Management activities, supporting a drive to reduce unnecessary/avoidable contacts to the Service Desk

  • Always consider the experience of the end user and strive to make every contact with the Service Desk a positive experience in as far possible

  • Must be a self-starter capable of working on one’s own...

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    📍 Location Details

    🌆
    City
    Ireland
    🗺️
    Country
    Ireland
    🚗
    Commute
    Local Area

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