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Job Description
What success looks like in this role:
Join Unisys as a German-speaking L2 Service Desk Agent and play a key role in delivering high-quality IT support to our global clients. In this position, you will handle more complex technical issues, acting as a trusted point of contact for users while ensuring efficient and professional resolution of incidents. This is an excellent opportunity to further develop your technical expertise, work in an international environment, and contribute to continuous service improvement.
Key Responsibilities
Provide 2nd level technical support via phone and ticketing systems
Troubleshoot and resolve software, hardware, and network-related issues
Ensure timely and effective resolution in line with SLAs and performance targets
Take ownership of tickets from initiation through to resolution, including follow-ups
Accurately document all troubleshooting steps ...