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L2 Onsite Support Technician

🏢
Excis Ltd
📍 Cork, Ireland
📍
Location Cork
📅
Posted May 29, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-related issues. This role involves troubleshooting, incident resolution, and ensuring minimal disruption to end-user operations.

Key Responsibilities:

  • Provide onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment
  • Diagnose and resolve hardware and software issues escalated from L1 support
  • Install, configure, and maintain operating systems and standard applications
  • Manage user accounts, permissions, and access in accordance with company policies
  • Support network connectivity issues (LAN/Wi-Fi, VPN, etc.)
  • Coordinate with third-party vendors for hardware repairs and replacements
  • Maintain accurate documentation of incidents, solutions, and asset inventory
  • Ensure timely resolution of service tickets within agree...

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    📍 Location Details

    🌆
    City
    Cork
    🗺️
    Country
    Ireland
    🚗
    Commute
    Local Area

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