📍 Local Job Near You
L2 Support Engineer (Application Support Engineer)
Lifted, an Upwork Company
📍
Lisbon, Portugal
Location
Lisbon
Posted
June 08, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description
Qualifications
- Delve deep into product functionalities to address intricate product queries.
- Cultivate a broad understanding of the product codebase.
- Perform Level 3 analysis, troubleshooting, and resolution of customer service requests (CSRs).
- Scrutinize product logs, draw parallels with code, and pinpoint problems at the L2 level.
- Adhere to stipulated protocols for escalating issues to the engineering team.
- Craft patches or hot-fixes in tandem with the backend engineering function, when required.
- Be actively involved in assessing and implementing product upgrade and installation protocols.
- Channelize valuable customer feedback to the backend engineering function for product enhancements.
Qualifications
- Proficiency in Core Java programming.
- Adeptness in scripting (Shell or Perl).
- Profound knowledge of Linux.
- Stellar verbal and written communication prowess.