Take the lead on client impact strategies at Equitable in Waterloo, ON, in a hybrid role focused on advancing Fair Treatment of Clients (FTC) for better outcomes.
As the Client Experience Initiatives Lead, you will embed a client-centered approach across key operational journeys at Equitable. Your responsibility includes developing FTC strategies that not only ensure compliant practices but also enhance the overall client experience. Collaboration with diverse stakeholders is essential to identify needs and implement actionable insights.
Key Responsibilities:
• Define FTC strategies for claims and product offerings
• Engage in client journey mapping across operations
• Utilize data and insights for client experience enhancements
• Conduct workshops for human-centered design practices
• Drive continuous improvement of FTC frameworks
Requirements:
• 10-15 years in client experience within insurance
• Leadership and change management expertise
• Strong gra...