Lead - Customer Success (Top-Tier Accounts)

Freshworks is seeking a Lead - Customer Success to help manage and grow some of Freshworks’ largest accounts.

Our Lead - Customer Success are responsible for driving product adoption, retention, and account growth across a portfolio of customers. With deep domain expertise in Helpdesk, Chat, AI, and Telephony, they serve as a consultative partner to customers—engaging at key points in the lifecycle to align Freshworks solutions to business goals. By delivering tailored recommendations based on customer maturity and industry best practices, they help customers realize measurable value, minimize churn risk, and identify strategic expansion opportunities in collaboration with Sales.

Internally, they act as a key conduit of customer insight—partnering cross‑functionally with Sales, Product, Engineering, Support, and Marketing to ensure the voice of the customer shapes roadmap priorities, innovation effo...