Elevate the customer experience as the Senior Director of Customer Support at Clio, the leading legal AI technology provider. Shape support strategies and empower a global team while enhancing user trust and satisfaction.
As part of the leadership team at Clio, you'll drive customer success with a unique approach, focusing on the intelligent integration of AI support tools. This role emphasizes managing a 150+ person team, improving customer interactions, and leveraging AI to boost efficiency in legal tech environments. Your leadership will ensure that Clio's support remains a competitive differentiator in a rapidly evolving industry.
Key Responsibilities:
• Lead and inspire a global customer support team
• Deploy AI support agents to enhance operational efficiency
• Build partnerships with R&D for seamless customer experiences
• Establish multi-channel support environments for various inquiries
• Oversee budget and critical KPIs to track performance
Requirement...