Client Success Lead
Quick description:
Client Success Lead, aDelivery Managerwith aComputer Science or related degreeand5 to 10 years of experience, capable of managing complex strategic accounts, leading growth on a portfolio of accounts, revenue, and cross-functional teams, with confidence. The role based in Guadalajara or the metropolitan area.Details:Purpose and Key Responsibilities
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TheClient Success Leadis responsible for driving the performance, motivation, development, and operational excellence of the Client Success (CSU) team. This role ensures that CSRs are aligned with organizational goal equipped with the right tools and training and consistently delivering value to clients. It acts as a bridge between strategic objectives, key results, and frontline execution, fostering a culture of accountability, growth, and client-centricity with a strong ownership.
Growth & Strategic Enablement
Identify, document, and action growth opportunities within accounts
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