Drive innovation in grid automation with expertise as a Protection Applications Engineering Lead Expert. Deliver Level 3 technical support and mentor team members across global customer interactions.
As part of the Global Customer Support team, this role encompasses advanced technical leadership and collaboration in grid automation technologies. Ideal candidates will have a strong background in protection relay applications, numerical protection devices, and customer-focused training. You’ll resolve critical product issues, design protection applications, and contribute to product roadmaps.
Key Responsibilities:
• Provide Level 3 technical support for product platforms
• Design and tune complex protection applications
• Resolve customer complaints and prepare reports
• Develop and deliver product training and modules
• Lead customer events and collaborate with multi-site teams
Requirements:
• Engineering degree in Electrical or Electronics Engineering
• 10...