Overview

Title: Lead Experience Design Strategy - Client Experience Office

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Lead Experience Design Strategy, you will play an active role in the team focusing on creating and driving global best practice. You will be responsible for shaping future experiences, and mapping our end-to-end services and processes from the perspective of the customer, using design and research tools to map and design end to end experiences, connecting CX to long-term Canadian Banking client strategy, proactively collaborating with Channel and Product leaders, Marketing, and other key stakeholders to deliver great experiences that fuel market growth.

Responsibilities

• Lead the design of end to end products, services, and experiences, including the internal processes, policies, and programs that enable seamless, cust...