Elevate Scotiabank's efforts in fraud prevention as a Lead Manager in Toronto. This role focuses on real-time scam disruption and team leadership.
As the Lead Manager, you will manage a specialized team addressing customer fraud risks, utilizing behavioral insights to combat scams. This role involves solid expertise in financial service trends and regulatory requirements, ensuring effective operational governance aligned with Scotiabank standards.
Key Responsibilities:
• Lead team in engaging customers against scam influences
• Implement performance monitoring aligned with fraud strategies
• Oversee and enhance operational delivery processes
• Develop relationships with business teams for compliance
• Foster a risk discipline environment through team mentoring
Requirements:
• 10+ years in financial services management
• Proven problem-solving and organizational skills
• Strong team leadership and coaching experience
• In-depth knowledge of fraud regu...