Shape the future of service operations as a Lead Global Service Operations in Ottawa, Ontario. Focus on resource management, installation processes, and project support for the field teams.
In the capacity of Global Service Operations Lead, you will manage a portfolio of installation experts and subcontractors, ensuring efficient deployment and comprehensive resource planning. Collaboration with project managers is essential to review needs, mitigate risks, and enhance installation processes that meet client expectations.
Key Responsibilities:
• Support internal and external installation teams effectively
• Perform resource gap analysis with project managers
• Oversee travel and logistics for global deployment
• Develop and implement best practices for installations
• Manage project financial health and compliance
Requirements:
• Minimum 5 years in operations or service roles
• Experience in construction and trades is a plus
• Proven ability to manage m...