As the Senior Manager, Customer Implementation at Lightspeed, you will lead the Retail onboarding team in North America. Focus on enhancing customer retention and product usage through strategic onboarding execution in a hybrid workplace.
This role focuses on developing and managing the onboarding process for new customers, ensuring a seamless transition from sales to product adoption. Your leadership will foster team growth while aligning onboarding tactics with broader customer success goals. You will utilize data to track performance and make informed decisions that enhance customer engagement and operational efficiency.
Key Responsibilities:
• Execute North America Retail onboarding strategies and playbooks
• Manage and improve key onboarding performance metrics
• Oversee the customer journey from onboarding to activation
• Provide coaching and development for onboarding team members
• Resolve complex customer issues effectively
Requirements:
• 5+ years i...