Join TRADER as a Senior Manager, Performance Management - CRM in Toronto, ON. This role offers the chance to lead impactful CRM strategies while enhancing dealership performance and customer experience.
Within AutoSync, a key player in the automotive solutions sector, you’ll develop and coach a performance-focused team. This position is pivotal for tracking performance metrics, driving effective CRM implementations, and fostering a customer-centric culture across dealerships.
Key Responsibilities:
• Develop and guide Performance Managers to achieve goals
• Execute hands-on mentoring and coaching practices
• Define KPIs to influence decision-making and outcomes
• Support dealerships in maximizing CRM tools for success
• Lead initiatives to refine sales processes and solutions
Requirements:
• Strong experience in team and talent leadership
• Understanding of CRM frameworks and sales processes
• A results-driven approach with notable analytical skills
•...