Drive retail excellence as the Retail Experience Lead with FIKA in Collingwood. Oversee store operations while ensuring top-notch customer service.
The FIKA Company is expanding, and we need a Retail Experience Lead to join our team in Collingwood. This position includes managing daily operations, supervising staff, and maintaining a high-quality shopping environment. You will play a critical role in staff training, responding to customer needs, and reinforcing compliance with FIKA's standards.
Key Responsibilities:
• Open/close the store, control alarm systems
• Provide exemplary service to all customers
• Support team onboarding and ongoing educational initiatives
• Handle customer issues and escalate as required
• Propose tech solutions to improve customer service
Requirements:
• 2 years of retail experience necessary
• GED or high school diploma required
• Strong customer service and conflict resolution skills
• Clear criminal record essential