Oversee and enhance service workflow as a Service Lead. Manage work orders, optimize team performance, and engage with customers in a dynamic, full-time role.
In this pivotal position, you will manage the entire work order cycle from generation to closing. The role demands strong organizational skills as you assist in job assignments based on employee expertise. You will interact with clients directly to provide quotes and ensure satisfaction while monitoring performance metrics to achieve departmental goals.
Key Responsibilities:
• Manage work order cycle from start to finish
• Assign jobs to service department employees
• Ensure accuracy of accounts payable invoices
• Sell service labor and parts to meet targets
• Organize daily workload within the service team
Requirements:
• Familiarity with equipment products
• Strong mechanical and technical understanding preferred
• Effective communication skills, both verbal and written
• Proficient in Micros...