Lead – ServiceNow Event Management (Job ID: 85707) – Toronto, Ontario

Division: Technology Services

Reports To: Manager, IT Service & Asset Management

Max Salary Range: $113,683 – $155,216

Overview

IT Infrastructure Monitoring & Event Management Lead – ServiceNow Event Management (Senior Technical Support Specialist 1) will be responsible for leading the City’s IT infrastructure monitoring & event management service line, leveraging ServiceNow as the City’s enterprise platform for monitoring & event management. Reporting to the Manager, IT Service and Asset Management, this role is both strategic and hands‑on, leading the operational team responsible for end‑to‑end monitoring of IT infrastructure components, system performance, and application availability across the City’s IT landscape, with ServiceNow serving as the centralized monitoring & event management platform. A key focus of this role will be to lead the transition from the City’...