As a Lead Support Engineer for SRS Distribution, a wholly owned subsidiary of The Home Depot, you will be an integral part of our
Applications Production Support and SRE team as a lead (with Dev Ops background). You will be responsible for ensuring the stability, reliability, and performance of business‑critical applications and services in production environments. This role will oversee the L1/L2 support teams, manage daily operational activities while driving improvements in system reliability, workflow automation, and the effectiveness of monitoring and incident management processes. The ideal candidate is hands‑on with technical expertise in
Azure Dev Ops ,
incident and problem management ,
system reliability ,
observability & APM
tools (Azure, New Relic), and
continuous improvement
processes. Key Responsibilities
1. Production Support & Operations
Lead day‑to‑day application production support for mission‑critical systems (L2/L3). Act as the primary e...