Join Serco Canada Inc. as a DriveTest Centre Supervisor in Thunder Bay. Leverage your leadership skills in a high-energy environment focused on delivering top-notch service.
You will manage day-to-day operations at the Thunder Bay location, leading a team to meet set objectives. This role requires adaptability and strong management skills; you will ensure compliance with policies and provide staff motivation through effective communication and training. Your ability to manage performance will be key in achieving success.
Key Responsibilities:
• Lead and supervise all customer service activities
• Plan and direct daily staffing and task distribution
• Communicate effectively within the team and external contacts
• Introduce and train staff on new system functionalities
• Assess and enhance performance of customer service staff
Requirements:
• 4-6 years of supervisory experience needed
• Experience in customer service roles essential
• Knowledge of DriveT...