As a Learning Project Analyst, you’ll play a key role in shaping how our teams learn, grow, and perform. You’ll lead impactful learning initiatives from start to finish—combining project leadership with data-driven insights to drive real business results in a fast-paced, customer-focused environment.

Position Responsibilities:

Lead end-to-end learning projects that support Customer Experience teams

Build and manage project plans, timelines, risks, and deliverables

Turn business data and performance insights into effective learning strategies

Partner with learning teams and business stakeholders to design impactful solutions

Measure success through participation, skill development, behavior change, and performance outcomes

Analyze trends, skill gaps, and feedback to continuously improve learning programs

Use dashboards and reporting to bring data to life and support decision-making

Guide teams through change...