As a Level 1 Technical Support Specialist in our eMobility call center, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalate complex issues, and contribute to the efficient operation of our EV charging infrastructure.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage;
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues;
• Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations;
• Escalate unresolv...