Shape the future of hospitality support at Lightspeed as a bilingual Training and Technical Specialist. This role empowers you to provide in-depth technical support while ensuring customers maximize their experience with our services.

In this engaging position, you'll play a critical role in building relationships with Lightspeed customers across North America. Your ability to troubleshoot technical issues and communicate effectively in both English and French will be essential. By documenting issues and assisting in product enhancement initiatives, you will drive continuous improvement and customer satisfaction.

Key Responsibilities:
• Offer excellent support via phone, email, and Zoom
• Implement troubleshooting techniques for effective issue resolution
• Work with Launch Services to enhance the customer journey
• Maintain accuracy in training and technical documentation
• Collaborate with customer tiers to manage escalations