<p>Call Quality; CC Tracking & Monitoring; Close the Loop; Knowledge Management Input; Quality Assurance & Support; Scheduling Adherence; Trace Quality; Traffic Management; Transaction Auditing (e.g. Mystery Shopper);VOC; Workforce Management<br><p>Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.</p><br><p>Skills: Analytical Skills; Planning & Organizing Skills; Influencing & Persuasion Skills; Problem Solving Skills</p><p></p><p>Qualifications: Bachelors Degree or equivalent.</p><p></p><p>Language: Proficiency in English</p><p></p><p>Experience: 1 year experience</p><p></p><p><strong>Internal Posting Application Instructions...