Implica el contacto en línea y telefónico con clientes externos/internos dentro del área funcional y completar cualquier administración relacionada.
General Job Description:
Under general supervision, performs the following duties:
- Responds to customer requests in a timely and efficient manner.
- Prepares internal and external reports as needed.
- Analyzes current trends/issues affecting customer satisfaction and provides feedback for improvement opportunities.
- Provides immediate notifications to major accounts when their shipments experience delays or issues.
Maintain ongoing communication until the issue is resolved.
- Interacts with Sales Managers to identify the needs of the main accounts.
- Accept calls as your own and ensure follow-up of customers seeking assistance from senior management.
- Within established authorities, determines and authorizes solutions to solve customer problems.
- Advises sales and operations on geopolitic...