Job Description

Operations Work Lead
The Operations Work Lead role will be responsible for providing operational support and guidance for production tasks. This role will oversee the daily workflow, to ensure all service levels and customer needs are satisfied. Position Competencies
Successful incumbents will possess the ability to work independently with limited supervision to proactively resolve customer or client issues; have good leadership/decision-making skills, ability to write procedures, recommend process improvements, and ability to adapt to change. Position Responsibilities:

Provides advanced problem resolution and the ability to communicate and escalate significant production issues.

Prioritizes, distributes, and monitors specific responsibilities, helping to ensure productivity standards, service levels, and customer needs are met.

Assists in resolving more complex production related i...