As an Loyalty Experience Manager, you will be the dedicated point of contact for our most loyal players. This is a high-impact, relationship-driven role where your primary objective is to provide a premium experience for our most loyal players amongst the community. You will be building genuine rapport, anticipating needs, and ensuring our most valued users feel recognized and rewarded.
What you'll do
● Relationship Management: Act as the primary advocate and concierge for a portfolio of top-tier players, maintaining regular contact via phone and digital channels to ensure long-term loyalty.
● Proactive Outreach: Conduct outbound calls to check in with players, offer reassurance, and gather feedback to ensure their experience remains world-class.
● Query Resolution: Act as the subject matter expert for all player inquiries regarding rewards, loyalty programs, and account benefits, providing swift and professional resolutions.
● Transaction Oversight: Monitor and fac...