PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.

• Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence).
• Manage service requests and online applications efficiently while ensuring high service standards.
• Prepare regular performance reports and conduct audits when required.
• Maintain smooth workflow and service excellence at various service touchpoints.
• Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery.
• Monitor and follow up on customer in...