What You'll be Doing:

• Engage with Guests: Answer inbound calls in an unscripted, heartfelt, and conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, The Plaza, and many more
• Create Memorable Experiences: Listen actively and confidently guide your guests in selecting their ideal room and package, presenting premium options with ease and using your sales expertise to tailor thoughtful, personalized recommendations that turn moments into lifelong memories
• Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences, all while infusing our hospitality with creativi...