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M365 AMS Support Manager

🏢
Cynet Systems
📍 Montreal, Canada
📍
Location Montreal
📅
Posted March 23, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description


Job Description:

Technical Skills:
  • Mastery of ITIL processes Incident Problem Knowledge Management.
  • Management of an incident backlog prioritization SLAOLA compliance end to end follow up.
  • Handling of major incidents P1 coordination communication post mortem analysis.
  • Experience with the Follow the Sun operational model is a plus.
  • Advanced use of ticketing tools ServiceNow.
  • Analysis and production of KPIs dashboards.
  • Broad technical knowledge workstation environments.
  • Understanding of automation and process optimization initiatives.
  • Management of operational documentation.
    • Functional Interpersonal Skills:
  • Operational leadership and ability to lead global teams.
  • Excellent verbal and written communication including in crisis situations.
  • Strong organizational skills rigor and ability to prioritize effectively.
  • Stress mana...

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    📍 Location Details

    🌆
    City
    Montreal
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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