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M365 AMS Support Manager

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E-Solutions
📍 Montreal, Canada
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Location Montreal
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Posted May 28, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

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Job Description


Role Name: M AMS Support Manager
Location: Montreal

Duration: Contract



JOB DESCRIPTION:

Years of Experience to years

Technical Skills
  • Mastery of ITIL processes Incident Problem Knowledge Management

  • Management of an incident backlog prioritization SLAOLA compliance end to end follow up

  • Handling of major incidents P coordination communication post mortem analysis

  • Experience with the Follow the Sun operational model is a plus

  • Advanced use of ticketing tools ServiceNow

  • Analysis and production of KPIs dashboards

  • Broad technical knowledge workstation environments

  • Understanding of automation and process optimization initiatives

  • Management of operational documentation

  • Functional Interpersonal Skills

  • Operational leadership and ability to lead global teams

  • Excellent verbal and written communi...

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    📍 Location Details

    🌆
    City
    Montreal
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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