Sendbird is building AI agents for customer experience. Our platform already powers billions of conversations every month across chat, voice, video, and messaging APIs. We are now using that foundation to build agents that understand customer context, reason over business data, and take reliable action in production.

We are looking for a Machine Learning Engineer to research, build, and productionize new capabilities for those agents. This role sits at the intersection of agent product development, applied AI research, and production engineering. You will work on systems that enterprise customers depend on every day, not demos or isolated prototypes.

About Sendbird and delight.ai

Sendbird has spent more than a decade building communication infrastructure for in-app chat, voice, video, and messaging APIs. More than 4, brands use our platform, including DoorDash, Match Group, Noom, Yahoo Sports, and Rakuten. Our systems support more than 7 bi...