Overview

In this role at the Copacabana Palace, one of the world’s leading luxury hotels, you will lead the dining service team to create unforgettable experiences for guests.

Responsibilities

• Support the organization and smooth operation of the restaurant.
• Lead the station during service, ensuring organization, pace and service excellence.
• Maintain quality standards, organization and presentation of the service.
• Ensure service excellence in line with brand standards and the LQA (Leading Quality Assurance) guidelines.
• Deliver a welcoming and personalized experience to guests.
• Monitor the operation to ensure efficiency and consistency.
• Act in an integrated way with the team and other involved areas.
• Monitor customer satisfaction, anticipate needs and resolve demands.
• Contribute to the organization of materials and resources for the operation.
• Guide the custom...