Major Incident Manager — ServiceNow
Location: Brazil
Workplace Type: Hybrid
Employment Type: Full-time Contractor
Compensation: USD $3,550 – $4,080/month
English Level: Advanced About the Company
Stefanini Latam Digital is a global leader in technology services, specializing in high-impact nearshoring solutions. We connect world-class talent in Latin America with leading enterprises across North America, delivering scalable and cost-effective digital transformation services.
About the Role
We are looking for a Major Incident Manager with strong ServiceNow experience to lead the timely restoration of IT services during major and high-impact incidents.
The ideal candidate will have experience coordinating P1/P2 incident responses, leading war rooms, managing stakeholder communication, and ensuring accurate documentation throughout the incident lifecycle.
Key Responsibilities
Act as the primary Incident Controller for P1 and P2 major incidents.
Lead inc...