Lead application support initiatives as a Manager with RBC, focused on operational efficiency in Toronto. This full-time role demands strong technical and leadership skills for critical application management.
As part of the Operational Efficiency team at RBC, you will partner with IT and business units to resolve complex systems issues. Your responsibilities encompass providing expert support, modernizing applications, and documenting processes to facilitate timely resolutions. This role involves hands-on work and may include after-hours on-call duties.
Key Responsibilities:
• Deliver hands-on support for critical applications
• Collaborate with development and QA teams for alignment
• Monitor application performance and resolve post-deployment issues
• Communicate planned changes throughout the deployment process
• Create documentation and user guides for technical support
Requirements:
• Proven experience in supporting critical applications
• Strong kno...