Job Responsibilities

•Create a value added CS experience for Customers and Stakeholders

•Enhance current systems and processes of Logistics, warehouse, inventory management

•Closely work with internal stakeholders viz; Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter.

•Responsible for setting up the goals and key performance indicators for customer service organization

•Responsible for supervision, review and managing of customer service function.

•Conducting CS experience reviews with key customers so as to enhance service proposition

•Work closely with the IT function to enhance the system capabilities of the customer service in the organization.

•Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing

solutions to resolve any concerns raised by customer.

•Facilitate and improve the inte...