At Grand & Toy, we're more than just a supplier - we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

About The Role

As the Manager, Customer Care at Grand & Toy, you’ll lead our customer care operation for customers across Canada, overseeing a hybrid model that includes Canada‑based swivel‑chair Customer Care Agents and offshore support partners. Your mandate is to deliver a consistent, high‑quality customer care across all service channels.

You’ll be responsible for developing high‑performing customer care agents, maintaining ...