Business Overview

The Manager Customer Data Platform Delivery is responsible for the technical delivery, operational excellence, and ongoing support of the organization’s marketing technology ecosystem — primarily centered around the Adobe Experience Cloud (e.g., AEP, AJO, Target, Launch, Analytics, AEM, Marketo). This role provides leadership in technical solution delivery, platform configuration, incident response, vendor coordination, and cross‑functional collaboration, ensuring MarTech platforms are reliable, scalable, secure, well‑governed, and optimized to support Marketing‑led, data‑driven customer engagement. This role operates in close partnership with Marketing, which retains ownership of platforms, vision, business prioritization, journey design, and roadmap decisions. The Manager Customer Data Platform Delivery owns how approved solutions are technically delivered, operated, stabilized, and supported across environments.

Key Accountabilities

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